Delivery & Shipping

When goods are delivered by loose, we will deliver on our own vehicles loose tipped off the back of the truck into your designated space.

• Our lorries are full size HGVs, so may not be able to get down particularly narrow lanes, or under low bridges.
• If a fire engine or dust cart is able to fit down your road, then our lorries should fit the majority of the time.
• Our lorries range in weight from 7.5 to 32 tonnes, so if there are weight-restrictions, red routes or any other restrictions for large lorries then please let us know

When goods are delivered by bulk bag, we will deliver on our own vehicles equipped with a crane offload.

• Our cranes cannot operate if there are overhead obstructions, e.g. cables or low-hanging tree branches.
• The cranes can reach approximately 5 metres over a garden fence or wall.
• Empty Bulk Bags are non-returnable and non-refundable.

When goods are delivered by our pallet network the bulk bag is placed on a pallet and offloaded by a pallet truck.

• Pallet truck can only operate on flat, hard, level surfaces, and cannot operate on rough, uneven surfaces such as gravel, grass or steep inclines.
• In such scenarios delivery will be as close to the drop-point as possible, as deemed by the driver
• Pallets non-returnable and non-refundable.